How did Osidoc modernize document automation for tourism at Royal Touring Belgium?
Dematerialization of document flows
Drastic reduction in printing costs
Single reference and increased efficiency
Customer context
Before the integration of Osidoc, Royal Touring Belgium , a major player in roadside assistance and mobility services, relied on a fragmented documentary ecosystem :
- Several batch and transactional publishing tools integrated into business applications,
- A heavy reliance on mass printing, outsourced to a specialist provider.
This organization created numerous operational obstacles:
- High operating costs : Between multiple tools, mass printing, folding, postage and mailing, document management represented a heavy burden for the organization.
- Complex model management : Several repositories coexisted, making maintenance tedious and risky.
- Poor responsiveness : Document update times were long and depended on several technical stakeholders or external service providers.
The Osidoc intervention
To meet these challenges, Royal Touring Belgium has chosen Osidoc as its unique document management base :
- Urbanization of Osidoc in business applications : The solution was gradually integrated into the systems used by the different entities of the organization.
- Centralization of models : Osidoc has enabled the establishment of a single documentary repository, guaranteeing consistency and reliability in the production of documents.
- Massive dematerialization : A large majority of document flows have been digitized. Depending on the type of document, postal delivery has been replaced by integrated electronic solutions, thus avoiding printing, enveloping, and postage.
The results
- Significant cost reduction : The dematerialization and unification of tools have made it possible to significantly reduce expenses related to printing and paper flow management.
- Operational efficiency gains : Automating workflows and centralizing models have reduced errors, accelerated processing, and increased responsiveness to business needs.
- Successful digital transition : The adoption of Osidoc facilitated the organization's digital shift, while maintaining a high level of service for its customers and partners.
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